Terms of service

1. About These Terms

These Terms of Service govern your use of our website and any contract formed when you purchase products from Jingles Gift Shop Portrush online.

References in these terms to “Jingles Gift Shop Portrush”, “we”, “us” or “our” mean Jingles Gift Shop Portrush. References to “you” or “your” mean the person visiting our website or placing an order.

Nothing in these terms limits or excludes any consumer right or remedy that cannot lawfully be limited or excluded.

2. Business Information

The same address is used for our physical shop, customer enquiries, online-order processing, approved postal returns and approved in-store returns.

3. Website Access

We take reasonable steps to keep our website available, secure and functioning correctly. However, we do not guarantee that access will always be uninterrupted, immediate or completely free from technical errors.

We may temporarily suspend, restrict or withdraw access to all or part of the website for maintenance, security, technical, operational or legal reasons.

We may update the website, change its layout or modify available functions without prior notice, provided that doing so does not unlawfully affect an order we have already accepted.

4. Customer Eligibility

To place an order, you must be legally capable of entering into a binding contract and must provide accurate, complete and current contact, billing, payment and delivery information.

Our online shop is intended for customers with valid delivery addresses in the United Kingdom. We do not currently offer international delivery.

Products purchased from our online shop are intended primarily for personal or household use unless we agree otherwise in writing.

5. Customer Accounts

You may be able to place an order as a guest or create a customer account, depending on the options available through our website.

You are responsible for keeping your login details confidential and for activity carried out through your account. Please contact us promptly if you believe that your account has been accessed without permission.

Account information must be accurate and must not impersonate another person or contain unlawful, misleading or fraudulent information.

We may restrict or close an account where we reasonably believe it has been used fraudulently, unlawfully or in serious breach of these terms.

6. Product Information

We take reasonable care to ensure that product names, descriptions, photographs, measurements, prices and availability information are accurate when published.

Product photographs are provided to help illustrate the goods. Minor differences in colour, pattern, finish, packaging or appearance may occur because of screen settings, lighting, manufacturing changes or normal product variation.

Measurements and dimensions are approximate unless expressly stated otherwise.

Product packaging may occasionally differ from the packaging shown online, but this will not affect your statutory rights if the product itself is materially different from its description.

If we discover a material error affecting a product you ordered, we will contact you and provide an appropriate option. This may include confirming corrected information, selecting an alternative product or cancelling the affected item for a refund.

7. Product Availability

All products are subject to availability. Adding a product to your basket does not reserve it.

Stock information may change between adding an item to your basket and completing checkout.

If an ordered product becomes unavailable, we will contact you using the information provided with your order.

We may offer a suitable alternative, but we will not substitute an item without your agreement. If no suitable solution is agreed, we will cancel the unavailable item and refund the amount paid for it.

8. Prices and Charges

Product prices are displayed in pounds sterling (GBP).

The total amount payable, including applicable taxes and any optional charges, will be displayed at checkout before you submit payment.

UK standard delivery is free on every order. If an optional enhanced delivery method is offered and selected, its price will be clearly displayed before payment.

We may change prices at any time. A price change will not normally affect an order we have already accepted.

Where a clear and obvious pricing error occurs, we are not required to supply a product at the incorrect price if the error could reasonably have been recognised as a mistake. We will contact you before accepting the affected order.

9. Placing an Order

When you submit an order, you are offering to purchase the products in your basket under these Terms of Service.

Please check the following carefully before completing checkout:

• The products and quantities selected.
• Product sizes, colours, designs or other options.
• Your billing and delivery information.
• Your email address and telephone number.
• Your chosen delivery or collection method.
• The total price displayed before payment.

You are responsible for ensuring that the information submitted with your order is accurate and complete.

10. Payment

Payment is taken securely at checkout in GBP.

The payment methods currently available for your purchase will be displayed during checkout. Availability may depend on your device, order or payment provider.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.
• The payment information supplied is accurate.
• You authorise payment of the total amount displayed at checkout.

Payments may be subject to authorisation, fraud-prevention and security checks performed by the payment provider.

If payment is declined, reversed or cannot be authorised, we may be unable to accept or fulfil the order.

Jingles Gift Shop Portrush does not operate recurring subscriptions unless a recurring arrangement is clearly identified and expressly accepted before payment.

Further information is available in our Payment Information.

11. Order Confirmation and Acceptance

After submitting an order, you should receive an automatic acknowledgement confirming that we have received it. This acknowledgement does not by itself mean that the order has been accepted.

A purchase contract is formed when:

• We dispatch the products for delivery; or
• We notify you that a local-collection order is ready to collect.

We may decline or cancel an order before acceptance where:

• A product is unavailable.
• A material pricing or description error exists.
• Payment cannot be authorised.
• The delivery address is incomplete, invalid or outside the United Kingdom.
• Purchase limits have been exceeded.
• We reasonably suspect fraud, misuse or an unauthorised transaction.
• We are unable to fulfil the order lawfully or safely.

If we cannot accept an order after payment has been taken, we will refund the relevant amount to the original payment method.

12. Order Changes and Address Corrections

Contact us promptly if you need to request a change to an order or correct a delivery address.

We will try to help where reasonably possible, but we cannot guarantee that an order can be changed or cancelled after processing, packing or dispatch has begun.

You are responsible for providing a complete and accurate delivery address. Additional delivery costs resulting from an incorrect address may be charged where lawful and reasonable.

13. Shipping and Delivery

We currently deliver to valid addresses within the United Kingdom only. We do not currently offer international delivery.

UK standard delivery is free on every order.

For these estimates, business days exclude Saturdays, Sundays and applicable UK public holidays.

Delivery timeframes are estimates and are not guarantees of arrival on a particular date unless we expressly agree otherwise.

Delays may occasionally occur because of severe weather, public holidays, carrier disruption, industrial action, incorrect address details or circumstances outside our reasonable control.

Where tracking information is available, it may be sent to the email address provided with your order.

Full delivery information is available in our Shipping & Delivery Policy.

14. Delivery Responsibility

Products become your responsibility when they are delivered to the address you provided, left in an authorised safe place, delivered to a person you identified or collected from our shop.

Please inspect your order after delivery and contact us promptly if the parcel appears damaged, an item is missing or the goods received are incorrect.

If tracking shows delivery but you cannot locate the parcel, please check the delivery address, safe places, household members and immediate neighbours before contacting us.

We will review delivery concerns with you and, where appropriate, with the delivery provider.

15. Local Collection

Local collection may be selected only where it is shown as available during checkout.

Please wait until you receive a Ready for Collection notification before visiting the shop. An order acknowledgement does not mean that the order is ready.

Where local collection is offered, collection is available during our published shop opening hours after you receive a Ready for Collection confirmation.

Opening hours may occasionally change on public holidays or because of circumstances outside our reasonable control.

16. Cancellation and Change-of-Mind Returns

For eligible online purchases, you may normally notify us that you wish to cancel within 14 days after the day on which you receive the goods.

You do not need to provide a reason for an eligible cancellation, although any feedback you provide may help us improve our service.

After notifying us, eligible goods must be returned without undue delay and no later than 14 days after the day on which you notified us.

For approved change-of-mind returns, the customer is responsible for return postage. Jingles Gift Shop Portrush covers reasonable return costs where required for faulty, damaged, misdescribed or incorrectly supplied goods. Please contact us for return instructions before sending an item back.

No restocking fee is charged for an eligible return.

You may handle an item only as reasonably necessary to establish its nature, characteristics and functioning. We may make a lawful deduction where handling goes beyond what would reasonably be permitted in a physical shop and reduces the item’s value.

17. Return Exceptions

A change-of-mind cancellation right may not apply to certain products where an applicable legal exception exists, including:

• Products made to your specifications or clearly personalised.
• Products liable to deteriorate or expire rapidly.
• Sealed goods that are unsuitable for return for health-protection or hygiene reasons after being unsealed.
• Sealed audio, video or computer-software products after being unsealed.
• Goods that become inseparably mixed with other items after delivery.
• Other products excluded from cancellation rights under applicable law.

An exception to change-of-mind cancellation does not remove your rights where goods are faulty, damaged, misdescribed or incorrectly supplied.

18. Faulty, Damaged or Incorrect Goods

Products supplied by Jingles Gift Shop Portrush must be as described, of satisfactory quality and fit for any purpose made known to us where applicable.

Contact us as soon as reasonably possible if an item is:

• Faulty or defective.
• Damaged when delivered.
• Materially different from its description.
• Unfit for its intended purpose where applicable.
• Different from the item you ordered.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Jingles Gift Shop Portrush pays reasonable return costs for approved faulty, damaged, misdescribed or incorrectly supplied goods.

Nothing in these terms limits your statutory rights concerning goods that do not conform to the contract.

19. Refunds

Approved refunds are normally issued to the original payment method used for the purchase.

The timing of a refund may depend on the reason for return, when the returned goods are received and any evidence of return supplied.

Once a refund has been issued by Jingles Gift Shop Portrush, your bank or payment provider may require additional time to display the funds in your account.

Full return instructions, eligibility conditions, exclusions and refund information are available in our Returns, Refunds & Cancellation Policy.

20. Promotions and Discount Codes

Promotions and discount codes are subject to any specific conditions displayed with the relevant offer.

Unless stated otherwise:

• Only one discount code may be used per order.
• Discount codes cannot be exchanged for cash.
• Discounts do not apply retrospectively to completed orders.
• Offers may have an expiry date or product exclusions.
• Offers are subject to product availability.

We may refuse or cancel a promotion where it has been used fraudulently, unlawfully or contrary to its published conditions.

21. Website Content

Website content is provided for general information about Jingles Gift Shop Portrush, our products and our services.

We take reasonable care to keep the website accurate and current, but information may occasionally contain errors or become outdated.

We may correct, remove or update website content without prior notice. Any material issue affecting an accepted order will be handled in accordance with your legal rights.

22. Intellectual Property

Unless otherwise stated, the text, graphics, photographs, branding, logos, page designs and other content on the Jingles Gift Shop Portrush website are owned by, licensed to or lawfully used by Jingles Gift Shop Portrush.

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, modify, sell, scrape, systematically download or commercially exploit website content without permission from the relevant rights holder.

Product names, trademarks and third-party branding remain the property of their respective rights holders.

23. Reviews and Customer Content

Where our website allows reviews, photographs, comments or other customer content, anything you submit must be honest, relevant and based on your genuine experience.

You must not submit content that:

• Is false, misleading or fraudulent.
• Is threatening, abusive, discriminatory, obscene or unlawful.
• Contains another person’s private information without permission.
• Infringes intellectual-property or other legal rights.
• Contains malicious links, advertising spam or harmful code.

We may moderate or remove content that breaches these rules, but we are not required to remove a genuine negative review solely because it is critical.

24. Prohibited Use

When using our website, you must not:

• Use the website in breach of applicable law or regulation.
• Use false information or another person’s details without permission.
• Commit or attempt fraud or an unauthorised transaction.
• Attempt to gain unauthorised access to the website, server, customer accounts or connected systems.
• Introduce viruses, malicious code or harmful material.
• Interfere with the proper operation or security of the website.
• Use automated systems to extract website data without permission.
• Use the website in a way that harms Jingles Gift Shop Portrush, our customers or another person.

25. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery providers, review platforms, social-media services and Shopify.

Third-party websites and services operate under their own terms and privacy practices. Jingles Gift Shop Portrush does not control their independent content, availability or security.

A link to a third-party website does not necessarily mean that we endorse every statement, product or service available through that website.

26. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Any other liability that cannot lawfully be excluded or limited.

Subject to those protections, Jingles Gift Shop Portrush is not responsible for losses that:

• Were not caused by our breach of contract or negligence.
• Were not reasonably foreseeable when the contract was formed.
• Result from inaccurate information supplied by you.
• Arise from using consumer products for business or commercial purposes.

Nothing in this section affects remedies available to you under applicable consumer law.

27. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

Such circumstances may include:

• Severe weather or natural events.
• Carrier disruption or industrial action.
• Public emergencies or government restrictions.
• Power, telecommunications or network failures.
• Other events that we could not reasonably prevent.

Where an order is materially affected, we will take reasonable steps to minimise disruption and contact you where appropriate.

Nothing in this section removes a mandatory right you may have where goods are not delivered within an agreed or legally required period.

28. Privacy and Cookies

Personal information provided through our website or in connection with an order is handled in accordance with our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

29. Complaints

Please contact us if you are dissatisfied with a product, an order or our service.

Include your name, order number and a clear explanation of the issue so that we can review it efficiently.

We aim to acknowledge and respond to customer enquiries within 1–2 business days.

Making a complaint does not affect your statutory rights.

30. Changes to These Terms

We may update these Terms of Service to reflect changes to our website, products, services, business practices or legal obligations.

The terms in force when an order is accepted will normally apply to that order.

Updated terms will be published on this page with a revised Last updated date.

31. Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining parts will continue to apply.

Any invalid provision will be treated as modified only to the minimum extent necessary to make it valid and enforceable where legally permitted.

32. No Waiver

If we delay exercising a right or remedy under these terms, that delay does not mean that we have waived the right or remedy.

A waiver will apply only where it is expressly confirmed and only to the circumstances for which it was given.

33. Governing Law

These Terms of Service and contracts formed through our online shop are governed by the laws of Northern Ireland.

The courts of Northern Ireland will have jurisdiction, subject to any mandatory consumer right that allows you to bring proceedings in another part of the United Kingdom where you live.

34. Contact Jingles Gift Shop Portrush

Related Policies

• Returns, Refunds & Cancellation Policy
  
• Shipping & Delivery Policy
• Privacy Policy
• Cookie Policy
• Payment Information
• Contact Us