Shipping policy

1. About This Policy

This policy applies to physical products purchased through jinglesgiftshop.shop.

References to “Jingles Gift Shop Portrush”, “we”, “us” or “our” mean Jingles Gift Shop Portrush. References to “you” or “your” mean the customer placing or receiving the relevant order.

Delivery estimates in this policy should be read together with any more specific information displayed on the product page, in your basket or during checkout.

Nothing in this policy limits or excludes any consumer right or remedy that cannot lawfully be limited or excluded.

2. Where We Deliver

Jingles Gift Shop Portrush currently delivers to valid residential and business addresses within the United Kingdom only.

We do not currently offer international delivery.

Orders submitted with a delivery address outside the United Kingdom may be declined or cancelled. If payment has already been collected for an order we cannot accept, the relevant amount will be returned to the original payment method.

Some remote areas may require additional delivery time. Any material delivery restriction identified before purchase will be displayed during checkout where reasonably possible.

3. Free UK Standard Delivery

UK standard delivery is free on every order.

There is no minimum order value and no separate standard-delivery charge is added during checkout.

If an optional enhanced, tracked or expedited delivery service is offered, its price and estimated delivery timeframe will be displayed before you submit payment.

Only delivery methods displayed during checkout are available for the relevant order and delivery address.

4. Business Days

For the processing and delivery estimates in this policy, a business day normally means Monday to Friday, excluding applicable UK public holidays.

Saturdays, Sundays and applicable UK public holidays are not counted as processing business days.

Delivery providers may operate according to different schedules. A tracking update or delivery attempt may therefore occur outside our normal customer-support hours.

5. Order Processing

Orders are normally checked, prepared and packaged within 1–2 business days after the order is placed and payment is successfully authorised.

Processing includes:

• Reviewing the order and payment status.
• Confirming product availability.
• Inspecting and preparing the products.
• Packing the order securely.
• Preparing the parcel for collection by the delivery provider.

Orders placed on a Sunday or applicable public holiday normally begin processing on the next business day.

Processing may take longer where:

• Payment authorisation is delayed.
• Additional payment verification is reasonably required.
• The delivery address is incomplete or unclear.
• We need information about a product option or personalisation.
• The order contains multiple products requiring separate preparation.
• Unusually high order volumes affect processing.

We will contact you if an issue is likely to materially affect your order.

6. Delivery After Dispatch

Our standard UK delivery service is normally handled by Royal Mail. The service used for an individual order may be shown in your dispatch confirmation or tracking information.

After dispatch, UK standard delivery normally takes an estimated 2–5 business days.

Dispatch means that the parcel has been prepared and transferred to, or made available for collection by, the delivery provider.

Delivery time may vary according to:

• The delivery destination.
• The selected delivery service.
• Remote-area delivery schedules.
• Seasonal order volumes.
• Weather and transport disruption.
• Other circumstances outside our reasonable control.

7. Total Estimated Delivery Time

Processing and delivery together normally take an estimated total of 3–7 business days from the date the order is placed.

This total is calculated as:

These are estimated timeframes and do not guarantee arrival on a specific date unless we have expressly agreed a guaranteed delivery date with you.

Unless a different delivery period has been expressly agreed, we will deliver goods without undue delay and within any maximum period required by applicable consumer law.

8. Dispatch Confirmation

Once your order has been dispatched, we will normally send a dispatch confirmation to the email address provided during checkout.

The dispatch confirmation may include:

• Your order number.
• The products included in the shipment.
• The dispatch date.
• The delivery service where available.
• A tracking reference or tracking link where available.

Please check your spam or junk folder if you do not receive the dispatch confirmation in your main inbox.

9. Tracking Information

Where tracking is available, we will provide the relevant tracking information after dispatch.

Tracking may not update immediately. Please allow a reasonable period for the delivery provider to collect, scan and register the parcel.

Tracking events are supplied by the delivery provider. They may occasionally be delayed or displayed out of sequence.

A delayed tracking update does not necessarily mean that the parcel has stopped moving.

Contact us if:

• You have not received tracking information where tracking was expected.
• Tracking has not updated for several business days.
• Tracking displays an address or delivery problem.
• Tracking shows delivery but you cannot locate the parcel.

Email support@jinglesgiftshop.shop and include your order number.

10. Delivery Address

You must provide a complete and accurate delivery address during checkout.

The address should include:

• The recipient’s full name.
• House name, house number or building number.
• Flat, unit or apartment number where applicable.
• Street name.
• Town or city.
• County where required.
• The correct postcode.
• A valid email address.
• A valid telephone number.

Please review the address carefully before submitting payment.

If you notice an error after placing your order, contact us as soon as possible. We will try to correct the address before dispatch, but we cannot guarantee that a change will be possible after processing or packing has begun.

11. Incorrect or Incomplete Addresses

Jingles Gift Shop Portrush is not responsible for a delay caused solely by materially inaccurate or incomplete delivery information supplied with the order.

Where a parcel cannot be delivered because of an incorrect or incomplete customer-supplied address, it may be returned to us.

If this happens, we will contact you to discuss the available options.

Where lawful and reasonable, you may be responsible for an additional redelivery charge if:

• The address supplied with the order was materially incorrect or incomplete; and
• The parcel must be sent again after being returned to Jingles Gift Shop Portrush.

We will clearly explain any applicable redelivery charge before arranging a second shipment.

12. Changing an Address After Ordering

Address-change requests should be sent to support@jinglesgiftshop.shop as soon as possible.

Include:

• Your order number.
• The original delivery address.
• The requested corrected address.
• A telephone number where we can reach you if necessary.

For security reasons, we may ask for reasonable information to verify that the request comes from the person who placed the order.

We cannot guarantee an address change after dispatch.

13. Delivery Attempts

If no one is available to receive the parcel, the delivery provider may:

• Attempt delivery again.
• Leave a delivery notification.
• Deliver the parcel to an authorised safe place.
• Deliver the parcel to a neighbour where permitted.
• Take the parcel to a local delivery or collection point.
• Return the parcel to Jingles Gift Shop Portrush after the applicable holding period expires.

Please follow the instructions shown in the tracking information or delivery notification.

14. Safe-Place and Neighbour Delivery

Depending on the delivery service and instructions available, a parcel may be left in a safe place or with a neighbour.

Where you provide a safe-place or neighbour instruction, please ensure that the location is secure, accessible and suitable for the parcel.

We cannot guarantee that every delivery provider will accept or follow a requested delivery instruction.

If tracking shows that the parcel was left in a safe place or with a neighbour but you cannot locate it, contact us so that we can review the delivery information.

15. Failed Delivery and Returned Parcels

A parcel may be returned to Jingles Gift Shop Portrush where:

• The address is incomplete or incorrect.
• The delivery provider cannot access the address.
• Delivery attempts are unsuccessful.
• The parcel is refused.
• The parcel is not collected from a delivery point within the stated period.
• The delivery provider identifies another delivery problem.

If a parcel is returned to us, we will contact you to discuss:

• Correcting the delivery address.
• Arranging redelivery.
• Cancelling the order where appropriate.
• Providing another suitable resolution.

Any refund will be handled in accordance with our Returns, Refunds & Cancellation Policy and your statutory rights.

16. Split Shipments

We may occasionally dispatch products from the same order in more than one parcel.

This may occur where:

• Products require different packaging.
• Products become ready for dispatch at different times.
• Splitting the shipment reduces the risk of damage.
• Operational circumstances reasonably require separate parcels.

Where tracking is available, separate tracking information may be issued for each parcel.

You will not be charged an additional standard-delivery fee solely because we divide an order into multiple shipments.

17. Delivery Delays

Delivery may occasionally take longer than estimated because of:

• Carrier disruption or service delays.
• Severe weather.
• Road, rail or transport disruption.
• UK public holidays.
• Busy seasonal periods.
• Security or customs-related checks where relevant.
• Incorrect or incomplete delivery information.
• Other circumstances outside our reasonable control.

If an order is significantly delayed, contact us with your order number.

We will review the tracking information and, where appropriate, investigate the delay with the delivery provider.

Nothing in this policy removes any mandatory consumer right you may have where goods are not delivered within an agreed or legally required period.

18. Delivery Required by a Specific Date

Contact us before placing an order if delivery by a particular date is essential.

An estimated delivery range does not create a guaranteed delivery date.

A delivery date will be treated as guaranteed only where Jingles Gift Shop Portrush has expressly agreed to that date.

Where delivery by a particular date is essential and that date has been expressly agreed, your rights will be determined by the applicable contract and consumer law.

19. Missing or Lost Parcels

If your order has not arrived after the estimated delivery period, first check:

• The tracking information.
• Any delivery notifications.
• The delivery address shown in your order confirmation.
• Any nominated safe place.
• Other members of your household.
• Immediate neighbours.
• Any local delivery or collection point identified by the carrier.

Then contact support@jinglesgiftshop.shop with:

• Your order number.
• Your full name.
• The delivery postcode.
• The tracking reference.
• Any relevant delivery information already received.

We will investigate the shipment with the delivery provider and work with you to provide an appropriate resolution.

Nothing in this policy affects your statutory rights where goods are not delivered.

20. Tracking Shows Delivered but Parcel Is Missing

Contact us promptly if tracking shows that your parcel was delivered but you cannot locate it.

We may ask you to confirm:

• The full delivery address.
• Whether anyone else at the address accepted the parcel.
• Whether a safe-place instruction was provided.
• Whether the parcel was left with a neighbour.
• Whether you received a delivery photograph or location description.

Jingles Gift Shop Portrush remains responsible for reviewing the delivery problem with you. We will not require you to resolve a legitimate non-delivery issue directly with the carrier as a condition of receiving support.

21. Damaged Parcels

Please inspect the parcel and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged:

1. Keep the product and all packaging.
2. Take clear photographs of the damage.
3. Photograph the external parcel and delivery label where relevant.
4. Contact us with your order number and a description of the issue.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Further information is available in our Returns, Refunds & Cancellation Policy.

22. Delivery Responsibility

Jingles Gift Shop Portrush is responsible for the goods until they are delivered to:

• You at the delivery address.
• A person you identified or authorised to receive the parcel.
• A safe place authorised for the delivery where applicable.
• A person collecting the order with your authority.

Our use of a third-party delivery provider does not remove our obligations to you as the seller.

23. Order Cancellation Before Dispatch

Contact us as soon as possible if you wish to cancel an order before dispatch.

We will try to stop the order before it leaves our premises, but we cannot guarantee that a cancellation request will reach the fulfilment process in time.

If the order has already been dispatched, you may need to receive it and follow our returns procedure.

Further information is available in our Returns, Refunds & Cancellation Policy.

24. Local Collection Where Offered

Local collection may be selected where it is shown as available during checkout.

Where collection is offered, the collection location is:

25. Preparing Collection Orders

Local-collection orders are normally checked and prepared within the same 1–2 business-day processing period that applies to delivery orders.

We do not guarantee same-day collection.

Preparation time may depend on:

• Stock availability.
• The time the order was placed.
• The number of products ordered.
• Additional payment or order verification.

We will email you when the order is ready.

26. Collecting Your Order

When collecting an order, please bring:

• Your Ready for Collection confirmation.
• Your order number.
• Reasonable identification where requested.

Another person may collect the order on your behalf where you have authorised them.

We may ask the person collecting to provide:

• The order number.
• The purchaser’s full name.
• Reasonable proof that they are authorised to collect the order.

27. Uncollected Orders

Please contact us if you are unable to collect your order within a reasonable period after receiving the Ready for Collection confirmation.

We may send a reminder using the contact information provided with the order.

If an order remains uncollected for an extended period and we cannot reach you, we may cancel it and return the relevant payment to the original payment method, subject to applicable law and any product-specific circumstances.

28. Public Holidays and Seasonal Periods

Processing, delivery, support and collection schedules may change during UK public holidays and busy seasonal periods.

Where reasonably possible, material changes will be communicated through:

• A website announcement.
• Checkout delivery information.
• An order-confirmation email.
• Direct communication regarding an affected order.

29. Events Outside Our Reasonable Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather or natural events.
• Carrier or transport-network disruption.
• Industrial action.
• Public emergencies.
• Government restrictions.
• Power, telecommunications or network failures.
• Other events that could not reasonably have been prevented.

Where an order is materially affected, we will take reasonable steps to minimise disruption and keep you informed.

Nothing in this section removes any mandatory right you may have where an order is not delivered within an agreed or legally required period.

30. Changes to This Policy

We may update this Shipping & Delivery Policy to reflect changes to our delivery services, processing arrangements, shop operations or legal obligations.

The delivery terms shown when your order is placed will normally apply to that order.

Updated versions will be published on this page with a revised Last updated date.

31. Contact Jingles Gift Shop Portrush

Related Information

• Returns, Refunds & Cancellation Policy
• Track Your Order
• Terms of Service
• Payment Information
• Frequently Asked Questions
• Contact Us