Privacy policy

1. Who We Are

Jingles Gift Shop Portrush is the trading name used by our independent physical and online gift shop operating from Portrush, Northern Ireland.

Jingles Gift Shop Portrush is responsible for deciding how and why the personal information described in this Privacy Policy is used. For applicable UK data-protection purposes, Jingles Gift Shop Portrush acts as the data controller for the personal information it controls.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Jingles Gift Shop Portrush. It may include:

• Your full name.
• Your billing address and delivery address.
• Your email address.
• Your telephone number.
• Products ordered, order value and purchase history.
• Customer-account information when you create or use an account.
• Payment status, payment method and transaction references supplied by payment processors.
• Messages, enquiries, complaints, cancellation requests and return or refund requests.
• Information connected with suspected fraud, payment disputes, chargebacks or website security.
• Technical information such as IP address, device type, browser type, cookie identifiers and website activity.

Jingles Gift Shop Portrush does not directly store complete payment-card numbers or card security codes on its own systems. Complete payment details are processed through the payment services made available during checkout.

3. How We Collect Information

We collect personal information directly from you when you:

• Place or attempt to place an online order.
• Purchase products from our physical shop.
• Create, access or update a customer account.
• Request a cancellation, return or refund.
• Contact us by email, telephone or through our website.
• Subscribe to marketing communications.
• Provide information in connection with a complaint, payment dispute or customer-support request.

We may also collect limited technical information automatically through Shopify, essential cookies and other website technologies when you browse or use the website.

4. How We Use Personal Information

Jingles Gift Shop Portrush may use personal information to:

• Review, process and fulfil customer orders.
• Take payments and issue approved refunds.
• Arrange delivery of orders within the United Kingdom.
• Send order confirmations, dispatch updates and important service messages.
• Respond to customer enquiries and support requests.
• Handle cancellations, returns, refunds, complaints and payment disputes.
• Operate and secure customer accounts.
• Detect and prevent fraud, misuse and unauthorised transactions.
• Maintain accounting, transaction and business records.
• Comply with legal, tax, accounting and regulatory obligations.
• Maintain and improve the security and operation of our website.
• Send marketing communications when you have consented or another lawful basis permits us to do so.

5. Our Lawful Bases

We process personal information only where an appropriate lawful basis applies.

6. Shopify and Ecommerce Services

Our online shop is hosted on Shopify. Shopify provides website hosting, shopping-basket functionality, checkout, order management, security and other ecommerce services used to operate jinglesgiftshop.shop.

When you visit our website or place an order, Shopify may process personal information on our behalf or under its own legal responsibilities, depending on the service involved.

We may also use carefully selected providers for payments, website operation, customer communications, fraud prevention, delivery, accounting and professional advice. These providers receive only the information reasonably required to perform their services.

7. Payment Processing

Online payments are processed through the payment methods made available by our Shopify checkout.

Depending on the payment option displayed and selected during checkout, payment information may be processed through Shopify Payments and the relevant card network, bank, digital-wallet provider or other payment service involved in the transaction.

Supported payment options may include eligible card payments, Shop Pay, Apple Pay and Google Pay where those methods are displayed during checkout.

The relevant payment provider may collect and process information such as your name, billing address, payment-card information, payment status and transaction reference in accordance with its own privacy notice and legal responsibilities.

Jingles Gift Shop Portrush may receive limited payment information needed to manage your order, including the payment method, payment status, transaction reference and limited card details such as the last digits of a payment card.

Jingles Gift Shop Portrush does not directly receive or store complete payment-card numbers or card security codes on its own systems.

8. Delivery Information

Jingles Gift Shop Portrush currently delivers online orders within the United Kingdom only.

To arrange and complete delivery, we may share your name, delivery address, email address, telephone number, order reference and relevant delivery instructions with the postal or delivery service handling your parcel.

Delivery information is used only as reasonably necessary to dispatch the order, provide tracking or delivery updates, investigate delivery problems and complete the service requested by the customer.

9. Fraud Prevention and Website Security

We may use order, payment, device, website and account information to detect, investigate and prevent suspected fraud, unauthorised transactions, chargebacks, security incidents and misuse of our services.

Where reasonably necessary, relevant information may be shared with Shopify, payment processors, banks, card networks, digital-wallet providers, fraud-prevention providers, professional advisers or authorised public authorities.

10. Marketing Communications

We send promotional emails only when you have consented or when another lawful basis permits us to contact you.

You may stop receiving marketing emails at any time by selecting the unsubscribe option contained in the message or by contacting support@jinglesgiftshop.shop .

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Essential cookies are used to operate functions such as the shopping basket, checkout, security, customer accounts and website preferences.

Analytics, advertising and other non-essential cookies are used only where those services are enabled and any consent required by applicable law has been obtained.

You can manage available cookie choices through the cookie controls displayed on our website. Disabling certain cookies may affect how some website features operate.

For more information, please read our Cookie Policy .

12. When We Share Personal Information

Jingles Gift Shop Portrush may share personal information with the following categories of recipient where reasonably necessary:

• Shopify and providers supporting our ecommerce website.
• Shopify Payments and the relevant card networks, banks, digital-wallet providers and other payment services involved in a transaction.
• Postal, delivery and fulfilment providers handling customer orders.
• Website-hosting, security and technical-service providers.
• Customer-communication and email-service providers.
• Accountants, legal advisers, insurers and other professional advisers.
• Banks, payment networks and fraud-prevention providers.
• Courts, regulators, law-enforcement bodies or other authorised organisations where disclosure is required or permitted by law.

Jingles Gift Shop Portrush does not sell personal information in exchange for money.

13. International Data Transfers

Shopify, payment providers and certain other service providers may process personal information in countries outside the United Kingdom.

Where UK data-protection law applies to an international transfer, the organisation responsible for that transfer must use an appropriate legally recognised transfer mechanism or safeguard where required.

You may contact support@jinglesgiftshop.shop to request further information about safeguards relevant to your personal information.

14. How Long We Keep Information

Jingles Gift Shop Portrush keeps personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and record-keeping obligations.

Order, payment, refund and accounting records may generally be retained for up to six years after the relevant transaction or accounting period, unless a longer period is required by law or reasonably necessary to resolve a dispute.

Customer-support correspondence, return requests and complaints are retained only for as long as reasonably necessary to respond, maintain an appropriate record and manage potential claims.

Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required for the marketing purpose.

When information is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with applicable legal obligations.

15. Information Security

We use reasonable technical and organisational measures intended to protect personal information against accidental loss, misuse, unauthorised access, alteration and disclosure.

Access to personal information is limited to team members and service providers who reasonably require it to perform their duties or provide contracted services.

Payments are processed through the payment services made available by our Shopify checkout, and our online shop uses Shopify's hosted ecommerce infrastructure.

No internet transmission or electronic-storage system can be guaranteed to be completely secure. Please contact us promptly if you believe personal information connected with Jingles Gift Shop Portrush has been compromised.

16. Your Privacy Rights

Depending on the circumstances and the lawful basis used, your privacy rights may include:

• The right to be informed about how your personal information is used.
• The right to request access to your personal information.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing, including direct marketing.
• The right to data portability where the legal conditions apply.
• The right to withdraw consent where processing relies on consent.

To exercise a privacy right, email support@jinglesgiftshop.shop .

Please describe your request clearly. We may ask for information reasonably necessary to verify your identity and prevent personal information from being disclosed to an unauthorised person.

We will respond within the period required by applicable data-protection law. In most cases, this is within one month after receiving a valid request.

17. Children's Information

Our website is intended for a general audience and is not designed to collect personal information directly from children.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us so that we can review the circumstances and take appropriate action.

18. External Websites

Our website may contain links to websites operated by other organisations. Jingles Gift Shop Portrush does not control those websites and is not responsible for their privacy practices, security or content.

We recommend reviewing the privacy notice of any external website before submitting personal information.

19. Questions and Complaints

If you have a question or concern about how Jingles Gift Shop Portrush handles personal information, please contact us first so that we can investigate and respond.

You also have the right to submit a data-protection complaint to the Information Commissioner's Office, the United Kingdom's independent data-protection supervisory authority.

Information about submitting a complaint is available on the Information Commissioner's Office website .

20. Contact Jingles Gift Shop Portrush

21. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website functions, service providers, business practices or legal obligations change.

Updated wording will be published on this page together with a revised Last updated date. We encourage you to review this page periodically.

Related Information

• Cookie Policy
• Terms & Conditions
• Contact Us
• Shipping & Delivery Policy
• Returns, Refunds & Cancellation Policy